The insurance broker is an agent representing many different companies.
Their job is simply to connect you with the right type of carrier that will meet your needs, Also they know what requirements each carrier has to accept you for underwriting as an insured.
Depending on the type of insurance after the contract is written and you are accepted the carrier will provide the appropriate customer service and no the agent or broker.
They will or should only assist if you have problems with the carrier as they are the ones that reffered you to this carrier.
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